Frequently Asked Questions
Everything you need to know about our handcrafted heritage jewelry.
What materials are used in Azza Fahmy jewelry?
Each piece is handcrafted using our signature mix of 18kt gold and sterling silver, often adorned with precious and semi-precious stones, calligraphy, and intricate filigree work.
Do you offer international shipping?
Yes, we ship worldwide via premium couriers. Delivery times vary by destination, typically ranging from 3 to 7 business days for international orders.
How should I care for my jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes and chemicals. Store them in the provided pouch and clean gently with a soft polishing cloth.
What is your return and exchange policy?
We offer returns or exchanges within 14 days of delivery, provided the items are in their original condition and packaging. Please note that custom-made or personalized pieces are final sale.
Are your pieces covered by a warranty?
Yes, all Azza Fahmy jewelry comes with a lifetime authenticity guarantee and a one-year warranty covering manufacturing defects.
Can I request a custom design or personalization?
We offer bespoke services and personalization for select items, including custom calligraphy and engraving. Please contact our concierge team for specialized requests.